Hundreds Of Products Ready Today. Dispatch/Collection Returns and exchanges
A good part of this catalogue is built to order. Stocked items can come back within fourteen days if they remain as new, but safety equipment cannot be returned after installation, even if it was only trial fitted.
Stocked items can come back within 14 days of delivery if they are unused, uninstalled and in the original undamaged packaging. Special orders, made to specification items, and anything that has been fitted cannot. Contact us for a returns form before you post anything.
What we can and cannot take back
If you only read one section, read this one.
We can accept back
- Stocked items returned within 14 days of delivery
- Goods in as new condition, in the original undamaged packaging
- Items opened only to inspect them, under the Distance Selling Regulations
- Anything that arrived damaged in transit, reported within 5 days
- Faulty items, once we have investigated and found no other solution
- Christmas gifts with a reference number agreed before purchase
We cannot accept back
- Anything that has been fitted or installed, including a trial fit
- Products that have been sat in, used, marked or damaged
- Items where the bolting points have been fixed to a surface
- Special order items and anything made to your specification
- PCI Racing and Planted Technology, both built and shipped to order
- Any product returned without proof of purchase
- Orders where a service has already begun, such as an airfreighted item from a USA supplier
The 14 day window
If you change your mind after delivery we are happy to refund or exchange, as long as the product is unopened and in its original packaging. That option is open for 14 days from delivery.
Under the Distance Selling Regulations we will also take stocked items back where you have opened the goods to inspect them. You are entitled to a refund provided the goods are returned within 14 working days from the day of delivery. They must be in an as new condition, in the original undamaged packaging, and the product must not have been used or installed.
While the goods are with you, you are asked to take reasonable care of them and not to use them.
The refund covers the cost of the product less the delivery charge paid on stocked items. We keep the right to retain any charge paid for services that have already begun or been completed.
The goods become unsealed after delivery, or are used, installed, damaged or marked. Every order is inspected and photographed when it is signed back into our showroom so that its condition on arrival is a matter of record rather than opinion.
Once it is fitted, it is yours
This is the single most important paragraph on the page and the one that catches people out.
Because of the nature of the safety equipment we supply, installation constitutes full acceptance of the product. Once any item has been fitted or installed it cannot be returned or exchanged. That applies to all vehicle specific brackets, seat frames, sliding rails, seats, harnesses and any other safety related equipment.
These products must not be test fitted, trial fitted or installed if there is any intention to return them. All checks relating to size, fit, driver position or compatibility have to be carried out before installation.
Once fitted, the item is deemed used and accepted, and it is no longer eligible for return under any circumstances.
We would much rather have the conversation before you order. Ring 0115 9893488 with the car, the year and your own measurements, or book into the showroom and sit in the thing before you buy it. Both are free and both are quicker than the alternative.
Damaged or faulty on arrival
Two different situations with two different routes.
It arrived damaged in transit
5 daysTo report it
- Contact us straight away, and always by email so it is in writing
- Do not use the product, for your own safety
- We arrange a free of charge collection
- You choose a refund or a replacement
- Reported after 5 days from delivery, we cannot process the claim
It is faulty
No time limit statedContact us as soon as you can
- We investigate and try to find a solution first
- If there is no solution, we replace the item free of charge
- Photographs and a description of the fault speed this up
- No discount or compensation is offered alongside a replacement
We are not liable for any loss or damage suffered through a delay in delivery, and we are not responsible for labour charges incurred fitting or removing parts that turn out to be faulty or incorrectly supplied. Return shipping is at your cost. Further detail is in our terms and conditions.
Special orders, back orders and the two brands we cannot take back
A large part of what we sell is built after you order it. Trim colours, stitching, bespoke widths and vehicle specific frames are all made for one customer, which is why they cannot simply go back on a shelf.
Special order and back order items fall under section one of our terms and conditions, which imposes a minimum 25% handling charge plus postage and packaging.
PCI Racing and Planted Technology are non-returnable outright. Both are built and shipped to order from the USA, so from the moment the order is placed there is a contract for services that has already started. Anything airfreighted from a USA supplier works the same way.
None of this is meant to be a trap. It is why we push so hard on getting the fitment right before you order rather than after, and why the showroom visit and the phone advice are free.
How to send it back
Do not post anything before you have spoken to us and have a form.
Contact us first
Ring 0115 9893488 or email Sales@GSMPerformance.co.uk. We will confirm whether the item is returnable and issue the returns and exchange form with the address to send it to. Parcels that turn up without a form take much longer to deal with.
Fill the form in completely
Every section, then read the terms and tick “I understand and agree to the terms and conditions”. We cannot process a claim on a part completed form. Put the form in the parcel with the item.
Pack it properly, in the original box
The items must be securely packaged to avoid damage on the way back, and they should go back in the original box. If an item is returned without sufficient packaging, or unboxed, and it is damaged in transit, the return is rejected and any claim with the courier is void.
Send it insured, at your cost
Return shipping is your responsibility. Insure it for what it is worth. When it arrives it is inspected and photographed as it is signed back into the showroom.
Refunds and store credit
Refunds are issued as store credit by default, as a digital gift voucher applied to your account, which you can spend sitewide whenever suits you.
If you would rather have the money back on the card or account you paid with, tell us and we will process it that way instead. There is no argument about it and no form to fill in, you just have to ask.
Card refunds take between three and five working days to appear once the return has been signed back in and inspected. Where a refund is due on a stocked item, it covers the product cost less the delivery charge paid.
Buying as a Christmas gift
Buying something as a Christmas present means the recipient will very likely open it well after the 14 day window has closed. Ring us in advance and we will allocate a Christmas gift reference number to the purchase.
That reference lets us accept the item back for store credit if it needs exchanging or returning after Christmas, once the standard returns window has passed. Without it, returns will not be accepted outside the normal timescale.
Cancelling before delivery
If you want to cancel before the order is delivered, ring us immediately rather than emailing. Once an item has left a warehouse there is a window in which we can still recall it, and that window is measured in hours rather than days.
On the call we will go through whether you want a different product sent instead or a refund, and whether the item has already reached the point where a handling charge applies.
Common questions about returns
How long do I have to change my mind?▾
Fourteen days from delivery on stocked items, provided the product is unused, uninstalled and in its original undamaged packaging. Special order and made to specification items are a different matter, see the section on those above.
Can I test fit it to see whether it suits the car?▾
No. Installation counts as accepting the product, and that includes a trial fit. Once a seat, subframe, sliding rail or harness has been bolted in, it cannot come back. Check size, fit, driver position and compatibility before anything is installed, and ring us on 0115 9893488 if you want a second opinion first.
Who pays the return postage?▾
You do. Send it insured and packaged properly, because a return that arrives damaged is rejected and the courier claim is void once the item has been repacked badly.
My order arrived damaged. What now?▾
Tell us within five days of delivery, do not use the product, and email us so it is in writing. We arrange a free collection and then either replace it or refund it. Photographs of the damage and the outer packaging help a great deal.
How long does a refund take?▾
Three to five working days to reach your payment card once the return has been signed back in and inspected. Refunds default to store credit as a digital gift voucher. If you want it back on the original payment method instead, say so and we will do that.
Why are PCI Racing and Planted Technology non-returnable?▾
Both are built and shipped to order from the USA, so the moment the order is placed the service has begun. That is the same reason airfreighted items are non-returnable, and it is why we would rather talk fitment through with you before you order than after.
What is the 25% handling charge?▾
It applies to special order and back order items, which fall under section one of our terms and conditions. It is a minimum of 25% of the item value plus postage and packaging, and it exists because those items were bought in specifically for you.
I am buying this as a Christmas present.▾
Ring us before you order and we will give you a Christmas gift reference number against the purchase. That lets us take the item back for store credit after Christmas even though the standard returns window has closed. Without the reference we cannot accept it late.
Ask before you post it back
A two minute call tells you whether the item is returnable and gets the form out to you the same day. It also stops parcels turning up here that we then have to send straight back.